Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
You may be eligible for a refund if you meet one of the following criteria:
- You receive a defective or damaged item.
- You receive the wrong item.
Additionally, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@cue.melbourne. Please note that returns will need to be sent to the following address: PO Box 3013, Central Park, Melbourne 3000, Victoria, Australia
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@cue.melbourne.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Refunds will not be provided for reasons other than those listed above. We reserve the right to refuse refunds if the evidence provided is insufficient or if the request does not meet our refund criteria.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@cue.melbourne.
By making a purchase on our platform, you agree to abide by the terms and conditions outlined in this refund policy.
CardiacX reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. Please review this policy periodically for updates.